frequently asked
questions

Measure the ceiling height then measure the room size, and give us a call so we can personally get the correct light output for the room, or if you have had enough light from a previous fitting then let us know what lamps you have had and what wattage they were to receive the same output in LED.

This can limit your choices, however, we have a huge range to choose from. We would need to know the inside diameter of where the light is fitted to the ceiling, the middle-inset part of the plastered ceiling rose, then we will be able to make sure what you choose will look amazing.

If a fitting comes with built-in LED these are usually supplied in a warm white or cool white colour only. This means if you have other lighting in the room ideally these should be the same, so all the lighting is the same colour temperature, ie for a lounge maybe think what colour the Christmas tree lights are?

We offer the Guarantee covered by the manufacture generally most of our suppliers have over 2 years warranty some even as much as 7 years on fittings.

Yes, we can travel to you for a fee of £180 this will be refunded upon an order being placed, please contact us to arrange an appointment.

We would need to know about any breakages within 3 days of you receiving the goods. Please contact the showroom by email stating what’s faulty along with supporting photography.

Ok, probably the most often asked question will it look too big or too small?

I would suggest cutting a piece of cardboard out to the size of the fitting seen in the showroom, for example, if it’s 400mm then cut the cardboard to this round size. For a better idea, cut two pieces out and join them together by making a slit in one of them. This will allow you to hold it in place to see if this fill the space well or not.

Usually most fittings are available within 1 week apart from a few companies where the fitting come from further afield.

We would let you know as soon as possible that the fitting you have ordered is out of stock and give you an expected date of arrival in our experience sometimes this can change due to freighting times.

Lamps are no longer supplied as you currently have a choice of using Led or Halogen.

LEDs run at a much lower cost on your energy bill as they do not produce as much heat as halogen, therefore, prolong the fitting due to less heat running at the base of the lamp holder meaning it won't crack or split over time. No shattered glass from breaking halogen lamps. With Led, you can choose from 3 different colours. So to purchase LEDs may cost more, but because of the saving and lifespan, you have an overall win.

The below table gives an idea of the lumens needed to light a room:

You may like to know that cleaning your chandelier doesn’t need to take forever. We offer a superb crystal cleaner, not just for crystal, but also for glass. Simply lay a cardboard box or towel on the floor, spray the fitting (this may need repeating), or even try rubbing the crystals with a glass cloth for the ultimate shine.

Please see the rules and regulations surrounding bathroom lighting in our handy document here.

Swapping Halogen for LED can all get very confusing! We've put together a handy table to show how much you could save by switching:

* Both LED and Halogen electricity running costs are calculated at 13.1p/kwh running for 8 hours a day for 52 weeks per year

To make sure you get the same brightness from your energy-efficient bulbs, we've put together this chart to compare the wattages of different technologies.

The higher the lumen output, the 'brighter' the bulb will appear.