Exclusive Lighting FAQs

Frequently Asked Questions

Shipping & Delivery

How Do I Get the Correct Light for My Room?

Measure the ceiling height then measure the room size and give us a call so we can personally get the correct light output for the room, or if you have had enough light from a previous fitting then let us know what lamps you have had and what wattage they were to receive the same output in LED.

What If I Have a Plastered Ceiling Rose?

This can limit your choices; however, we have a huge range to choose from. We would need to know the inside diameter of where the light is fitted to the ceiling, the middle-inset part of the plastered ceiling rose, then we will be able to make sure what you choose will look amazing.

What Is Built-In LED?

If a fitting comes with built-in LED, these are usually supplied in a warm white or cool white colour only. This means if you have other lighting in the room ideally these should be the same, so all the lighting is the same colour temperature, i.e. for a lounge maybe think what colour the Christmas tree lights are?

How Long Will Built-In LED Last?

We offer the Guarantee covered by the manufacture generally most of our suppliers have over 2 years warranty some even as much as 7 years on fittings.

Do We Offer a Design Service?

Yes, we can travel to you for a fee of £180 this will be refunded upon an order being placed, please contact us to arrange an appointment.

What Happens If My Fitting Is Faulty?

We would need to know about any breakages within 3 days of you receiving the goods. Please contact the showroom by email stating what’s faulty along with supporting photography.

How Can I Get the Size of A Fitting Right?

Ok, probably the most often asked question will it look too big or too small?

I would suggest cutting a piece of cardboard out to the size of the fitting seen in the showroom, for example, if it’s 400mm then cut the cardboard to this round size. For a better idea, cut two pieces out and join them together by making a slit in one of them. This will allow you to hold it in place to see if this fills the space well or not.

How Long Will Delivery Take?

Usually, most fittings are available within 1 week apart from a few companies where the fitting come from further afield.

Orders

What If the Light Is Out of Stock?

We would let you know as soon as possible that the fitting you have ordered is out of stock and give you an expected date of arrival in our experience sometimes this can change due to freighting times.

Are Lamps Included with The Fittings?

Lamps are no longer supplied as you currently have a choice of using Led or Halogen.

LEDs run at a much lower cost on your energy bill as they do not produce as much heat as halogen, therefore, prolong the fitting due to less heat running at the base of the lamp holder meaning it won't crack or split over time. No shattered glass from breaking halogen lamps. With Led, you can choose from 3 different colours. So, to purchase LEDs may cost more, but because of the saving and lifespan, you have an overall win.

How Much Light Does My Room Need?

The below table gives an idea of the lumens needed to light a room:

Length/Width	2m	3m	4m	5m	6m	7m	8m	9m	10m
2m	1000	1500	2000	2500	3000	3500	4000	4500	5000
3m	1500	2250	3000	3750	4500	5250	6000	6750	7500
4m	2000	3000	4000	5000	6000	7000	8000	9000	10000
5m	2500	3750	5000	6250	7500	8750	10000	11250	12500
6m	3000	4500	6000	7500	9000	10500	12000	13500	15000
7m	3500	5250	7000	8750	10500	12250	14000	15750	17500
8m	4000	6000	8000	10000	12000	14000	16000	18000	20000
9m	4500	6750	9000	11250	13500	15750	18000	20250	22500
10m	5000	7500	10000	12500	15000	17500	20000	22500	25000

How Do I Clean My Chandelier?

You may like to know that cleaning your chandelier doesn’t need to take forever. We offer a superb crystal cleaner, not just for crystal, but also for glass. Simply lay a cardboard box or towel on the floor, spray the fitting (this may need repeating), or even try rubbing the crystals with a glass cloth for the ultimate shine.

Are There Any Rules and Regulations About Bathroom Lighting?

Please see the rules and regulations surrounding bathroom lighting in our handy document here.

Which Lamp Do I Need to Replace My Halogen?

Swapping Halogen for LED can all get very confusing! We've put together a handy table to show how much you could save by switching:

Bulb Qty	50W Halogen	3W LED	Annual Saving
1	£19.07	£1.14	£17.93
2	£38.15	£2.29	£35.86
3	£57.22	£3.43	£53.79
4	£76.29	£4.58	£71.71
5	£95.37	£5.72	£89.65
6	£114.44	£6.87	£107.57
7	£133.52	£8.01	£125.51
8	£152.59	£9.16	£143.43
9	£171.66	£10.30	£161.36
10	£190.74	£11.44	£179.30
11	£209.81	£12.59	£197.22
12	£228.88	£13.73	£215.15
13	£247.96	£14.88	£233.08
14	£267.03	£16.02	£251.01
15	£286.10	£17.17	£268.87
16	£305.18	£18.31	£286.87
17	£324.25	£19.46	£304.79
18	£343.32	£20.60	£322.72
19	£362.40	£21.74	£340.66
20	£381.47	£22.89	£358.58

* Both LED and Halogen electricity running costs are calculated at 13.1p/kwh running for 8 hours a day for 52 weeks per year

What Wattage Light Bulb Do I Need?

To make sure you get the same brightness from your energy-efficient bulbs, we've put together this chart to compare the wattages of different technologies.

Lumens (lm)	230-375	400-500	700-900	900-1125	1300-1500
LED equivalent wattage	2-4W	5-7W	8-10W	9-13W	13-18W
Compact flourescent equivalent wattage	5W	7W	11W	15W	20W
Halogen equivalent wattage	18W	28W	42W	53W	70W
Incandescent equivalent wattage	25W	40W	60W	75W	100W